Frequently Asked Questions
Everything you need to know about shopping with Maple Store.
What are your shipping rates and delivery times?
We offer flat-rate shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
Maple Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer's warranty that covers any defects in materials or workmanship.
Can I change or cancel my order after it's been placed?
Orders are processed quickly, but we will do our best to accommodate changes. Please contact our support team within 1 hour of placing your order.